Faq Page ‣ KIMA Cleaners

FAQ

Learn more from Frequently asked questions

Explore some commonly asked questions to get a better understanding of our services and delivery.

What types of cleaning services do you provide?

We offer regular home cleaning, deep cleaning, end-of-tenancy/move-out cleans, office and commercial cleaning, plus specialized options like post-renovation or Airbnb turnovers—all customized for Amsterdam homes and businesses. Our eco-friendly approach uses non-toxic products safe for families, pets, and the environment.

How is your pricing structured?

Rates start at €25 per hour with transparent, fixed quotes based on space size, cleaning type, and frequency—no hidden fees. Get a free custom quote online or via phone to fit your budget and schedule.

Do I need to be home, and should I provide supplies?

No, you don't have to be present if we have safe access (e.g., keys, lockbox, or concierge). We bring professional-grade, eco-friendly products and equipment, but we can use yours if preferred—just let us know

How do I book a cleaning and what’s the cancellation policy?

Book easily online, by phone, or email with flexible scheduling around your needs. We require 24-48 hours' notice for cancellations to avoid fees. If the cancellation is made later than 24 hours, a 30% payment is expected.

How do you ensure quality and handle damages?

Our vetted, trained cleaners follow strict checklists with HEPA vacuums and microfiber tools for thorough results. We're fully insured for damages—contact us immediately for quick resolution and peace of mind.

Where do you provide services?

We serve Amsterdam and surrounding areas, including homes, offices, and rentals. Check our site map or request a quote to confirm coverage for your location.

Still have Questions or Concerns?

Send us a message

Head office address:

Jan Van Beersstraat 9-3 1064VH Amsterdam.

Call for help:

+31685843667

Mail for information:

info@kimacleaners.nl

      EXCELLENT  
   Based on 28 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Jamie Vatcher 
 
 
 
 Trustindex verifies that the original source of the review is Google. After the death of my mother I had a really hard time keeping up with cleaning. I called Kima Cleaners and I was very, very, glad with the results. They were attentive to details and got the apartment very clean again. They also went above and beyond by doing areas I told them were not necessary. It was a pleasant surprise coming back home. I apologized multiple times for the state of the house and the kind lady from Kima kept saying “we are here to help”. That was very sweet to me. So thank you, Kima Cleaners, for helping me when I really needed the help. Will definitely use for future services again.
  
 
      Posted on Google  
   
   ali noor 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service
  
 
      Posted on Google  
   
   Erika Palmtak 
 
 
 
 Trustindex verifies that the original source of the review is Google. Service came on time, very friendly and most importantly did a great job on deep cleaning the kitchen. It was easy to schedule.
  
 
      Posted on Google  
   
   Chiara Latronico 
 
 
 
 Trustindex verifies that the original source of the review is Google. The apartment was spotless afterwards. Friendly service and good attention to details. We will def hire them again.
  
 
      Posted on Google  
   
   Saga Nyström 
 
 
 
 Trustindex verifies that the original source of the review is Google. A huge thank you for the fast, friendly, and thorough move-out cleaning of our rental apartment here in Haarlem, with excellent communication from start to finish! I am so pleased with Kima, especially regarding our wooden balcony and the oven—two things that have always been a major challenge for us. You made them look brand new 🧼🩷
  
 
      Posted on Google  
   
   Sophie RICHET 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely perfect—they are friendly, fast, and efficient. You get your apartment back looking just like it did on day one! And the price is fair 410 euros for 80m² with a balcony.
  
 
      Posted on Google  
   
   Rowena Vroom 
 
 
 
 Trustindex verifies that the original source of the review is Google. Kima Cleaners Amsterdam deep cleaned our bathroom really well! I'll definitely contact them again for another cleaning :)
  
 
      Posted on Google  
   
   Vidan Pronk 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been depressed and struggling to keep my house in order. It went from bad to worse to horrendous.
Kima cleaning came in with 3 very nice non-judgemental women.
I came into my house tonight feeling happy in it for the first time in ages.
Amazing job and for a very good price.

Thank you Kima cleaning, you have helped me get my life back on track and are absolute professionals
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

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